Helps law firms increase their bottom line. Lawyer Practice perfect Program, Unprecedented. For many years, big retailers, restaurants,hotels and others have relied on “mystery shopper services”. Now, Practice Perfect makes available to every law office, the same kind of powerful tools which were previously available to corporate America.
First impressions on the telephone determine whether someone retains you or one of your competitors. That simple. In an unprecedented program practice perfect listens to and trains your staff in key phone techniques. According to Lisa Spitzer the mastermind “People are calling on the worst day of their lives. A son may be in jail, a child hit by a car, their home in foreclosure, served with divorce papers and they need help.” “Did your front line staff show concern and empathy”
“Did they present as an expert and reinforce confidence?” According to Practice perfects model this is key. They analyze the first step and follow the call thru the office process. Spitzer says “I have done this with attorneys on the line listening and some of them are shocked”. We tested a large well known law firm, NO ANSWER”.