The UK’s largest online parcel delivery specialist has said it is unsurprised by the results of a recent study highlighting the growing importance of online delivery services.
A worldwide survey of 93 members of the Universal Postal Union showed that 70 per cent believe postal e-services are strategically important for the future. The research identified 55 different types of digital services which are now available, including track and trace and online bill payments.
According to Bolton-based Parcel2Go, which has been involved in helping businesses and individuals to organise international parcel services for over 20 years and is involved with the delivery of more than two millions parcels a year, demand for online services will continue to grow at a rapid rate.
Richard Mercer, marketing director at Parcel2Go, said the simplicity of arranging shipping services through the internet is one of the main appeals.
He said: “The results of the Universal Postal Union survey make interesting reading, but we’re not surprised to find that an increasing number of organisations are recognising the potential of online services.
“At Parcel2Go we have been focussed on bringing the latest online services to our customers for many years. Feedback tells us that online tools such as parcel tracking are highly valued by individuals, while for many business customers they have become invaluable.”
Richard added that as mobile devices such as tablet computers come to play an increasing part in people’s daily lives, demand for online courier services is only going to increase.
The survey put Switzerland at the top of the list in terms of overall e-services development, while the US, Canada and Germany all featured in the top ten. The Universal Postal Union said it was the first time it had surveyed its members on e-services, but added that this type of study will now be conducted on a regular basis.